Cancellation/Refund Policy
Cancellation Policy
Cancellation by User
Participants are entitled to withdraw from a course within four days of enrolling. To initiate a cancellation, participants can either utilize their user account or reach out to our responsive customer support team at Accounting Mastery email. If canceled within the stipulated timeframe, participants will be refunded the full amount, excluding any non-refundable fees.
Cancellation by Accounting Mastery
Rarely, Accounting Mastery may cancel or reschedule a course due to unforeseen circumstances, insufficient enrollment, or other reasons. If such a situation arises, participants will be promptly informed and given the option to enroll in a alternative course or receive a full refund. Accounting Mastery holds no liability for any extra expenses incurred by participants due to course cancellation.
Refund Policy
Elgibility for Refund
Refunds are only available within the designated cancellation window specified during enrollment. No refunds will be issued outside of this timeframe. Participants are advised to thoroughly review the course information to determine the precise eligibility period for refunds.
Process for Refund
To request a refund, participants should reach out to our specialized customer support team at Accounting Mastery, using the subject line "Refund Request - [Course Name]." Within the email, participants must provide their complete name, course particulars, and a concise explanation for the refund. Refund processing will occur within four business days upon receipt of all required details.
Non-Refundable Fees
Specific charges, such as processing fees or administrative costs, will not be eligible for refunds. Participants will receive clear notification of these non-refundable fees during enrollment. It is crucial to thoroughly examine the course specifics and terms prior to confirming enrollment.
Time Frame for Refund
Refunds will be issued back to the original payment method utilized during enrollment. The duration for the refund to appear in the participant's account can vary based on the payment method and the policies of the financial institution. While Accounting Mastery aims to process refunds within four business days, participants should understand that external factors may cause additional delays beyond our control.
Refund Policy for EMI Payments
Refund Eligibility for EMI Payments
Accounting Mastery acknowledges that certain participants opt for the convenience of paying through Equated Monthly Installments (EMI). Refunds for EMI payments will adhere to our standard refund policy, ensuring fairness and transparency. If a participant request a refund, the entire refund amount will be credited, with adjustments made for any EMI payments already processed. This approach aims to simplify the refund procedure for participants who have chosen the EMI payment method.
EMI Payment Adjustments
If a refund is approved, any EMI payments made prior to the cancellation will be recalculated, and any remaining EMIs will be canceled. Our goal is to ensure a smooth and efficient process for participants requesting refunds for EMI payments.
Course Rescheduling Policy
Rescheduling Options
Accouting Mastery acknowledges that unforeseen circumstances may arise, causing difficulties for participants to attend their originally scheduled courses. To accommodate such situations, participants can request to reschedule a course by contacting our specialized customer support team via email at or by phone.
Rescheduling Fees
While we aim to offer flexibility, it's important to be aware that rescheduling may result in additional fees. These fees will be clearly communicated during the rescheduling process, empowering participants to make well-informed decisions regarding adjustments to their course schedules.
Cancellation & Refunds: For Self-Placed Learning
Refund Eligibility
Participants enrolled in self-paced learning courses at Accounting Mastery have the option to request a refund within the designated cancellation period, which is clearly communicated during the enrollment process. This ensures that participants are fully informed about the timeframe available for seeking a refund. The goal is to offer participants the flexibility to evaluate the suitability of the self-paced learning format and make well-informed decisions regarding their ongoing enrollment.
Refund Process
Participants can initiate a refund for self-paced learning by easily submitting a request through their user accounts on our website or by contacting our responsive customer support team. Our goal is to streamline the refund process for the convenience of our participants.
Cancellation and Refunds - Classroom Training
Cancellation Period
For participants involved in classroom training courses, Accounting Mastery permits cancellations within 4 days from the scheduled course start date. This provision ensures participants have sufficient time to evaluate their commitment to the classroom training format. We ensure for a fair cancellation window to accommodate unexpected circumstances that might impede a participant's attendance at the scheduled classroom training
Refund Amount
The refund procedure for online classroom training adheres to the standard protocol, guaranteeing a seamless and efficient experience for participants requesting refunds. Our objective is to ensure that the online learning journey with Accounting Mastery remains as smooth as possible.
Cancellation and Refunds - Online Classroom Training
Online Classroom Training Cancellation
Participants in online classroom training courses have the option to submit cancellation requests within 4 days from the course start date. This policy is crafted to offer participants the needed flexibility while ensuring a fair and impartial refund procedure.
Refund Amount
Refunds for online classroom training adhere to the standard protocol, guaranteeing a streamlined and effective experience for participants requesting reimbursements. Our goal is to ensure that the online learning journey with Accounting Mastery remains effortlessly smooth.
Cancellation & Refunds: For CSM, CSPO, PSM, PSPO Programs
Refund Processing Time
Refunds for these specialized programs will be completed within 4 business days following the approval of the cancellation request. Our dedication lies in delivering prompt and effective service to participants engaged in these rigorous training programs.
Program-Specific Cancellation Period
Participants enrolled in specialized programs like CSM, CSPO, PSM, and PSPO have a designated cancellation period, usually spanning 4 days from the program's commencement. This timeframe offers participants a fair opportunity to assess their dedication to these rigorous programs. Brolly Academy acknowledges the distinctive characteristics of these programs and customizes the cancellation policy accordingly to address their unique requirements and challenges.
University Partnered Programs/Bootcamps
Refund Policy for Partnered Programs
Participants enrolled in university-partnered programs or boot camps are advised to consult the refund policy specified by the collaborating institution. Accounting Mastery meticulously adheres to the guidelines established by its esteemed university partners, prioritizing transparency and adherence to regulations.
Our collaboration with universities underscores our dedication to delivering top-tier education, and the refund policies for these programs are harmonized with the academic standards set by our partners.
Refund Request Can Be Initiated in Two Ways
Initiating Refund Requests:
- At Accounting Mastery, participants have the flexibility to request refunds through two convenient channels. The first option allows them to submit a request via their user accounts on our user-friendly website.
- Alternatively, participants can contact our dedicated customer support team through email or by calling 96034 33444. These multiple channels are designed to cater to various preferences and ensure that participants can initiate refund requests effortlessly.
Refunds - Duplicate Payment
Duplicate Payment Refund
If a participant encounters the rare occurrence of making a duplicate payment, our responsive customer support team is prepared to provide assistance. Participants in this situation should promptly reach out to customer support and present evidence of the duplicate transaction. Accounting Mastery is dedicated to swiftly resolving such issues, ensuring participants receive a refund for the duplicate amount without unnecessary delays.
Accounting Mastery Reserves the Right to Revise This Policy Without Prior Notice
Policy Revisions
Accounting Masgtery retains the authority to modify its Cancellation/Refund Policy without prior notice. This adaptability enables us to align with changing industry standards, regulatory requirements, and enhancements in our service provisions. Participants are urged to periodically review the policy for any revisions. Upholding transparency, we are committed to promptly communicating any policy alterations.
Contact Information
Participants have any questions regarding cancellations or refunds, they can contact our customer support team at email or reach us by phone No. Our team is available during standard business hours to address any inquiries or issues pertaining to our cancellation and refund policies.